Registrar Advisor

US-FL-Coral Gables
Job ID
American University of the Caribbean (AUC)
Employment Type
Regular Full-Time
FLSA Status

Opportunity at a Glance

The Registrar Advisor is responsible for counseling students regarding University policies and procedures related to enrollment, records and registration, grades, USMLE registration and processing, graduation and providing excellent customer service to internal and external customers.  Also responsible for processing a high volume of student information.  All of these responsibilities require a high degree of accuracy and attention to detail and a moderate level of independent judgment and discretion.


  • Manage official student records including academic files and records in electronic student management

  • Answer phone calls and respond to emails as received

  • Advise students regarding University policies and procedures regarding enrollment, and provide excellent customer service

  • Work with University Registrar and Associate Registrar to produce master course schedule for student registration

  • Prepare and distribute attendance reports, grade reports and satisfactory academic progress reports for use in monitoring the grading process and student compliance with progression requirements

  • Provide grade reports, transcripts, enrollment verification and other educational documentation requested by students

  • Verify enrollment eligibility for students

  • Comply with all regulatory requirements for student records maintenance

  • Provide information for preparation of reports for both external and internal use

  • Understand and explain all academic policies and procedures

  • Complete other projects and duties as assigned by the Associate Registrar and/or University Registrar


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Associates degree required. Bachelor’s degree preferred
  • Minimum of 1-2 years of customer service experience required
  • Higher education experience, preferably in an enrollment or records setting (Registrar or Admissions), a plus
  • Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures a plus
  • Strong verbal and written communication skills, problem-solving skills, attention to detail and accuracy are a must
  • Ability to make decisions independently and work with minimal supervision. Must be a quick learner in a fast-paced office environment. Strong customer service skills required.
  • Strong computer skills, including experience with MS Office and database applications
  • Knowledge of student information systems, preferably Banner, a plus
  • Knowledge of Jenzabar, Banner, and E*Value preferred



We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. AUC was founded in 1978 and is fully accredited by the Accreditation Commission on Colleges of Medicine, which is recognized by the US Department of Education and the World Health Organization. AUC offers a diversity of students, primarily US citizens and permanent residents, with the opportunity to pursue a high-quality medical education. AUC graduates are practicing medicine in some of the most prestigious hospitals in the United States, with many earning Chief Resident positions and other positions of leadership.

AUC employs a U.S. model curriculum, with two years of medical sciences taught at the St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and United Kingdom. AUC is known for its student–centered environment, a faculty passionate about teaching, and a commitment to giving students who have the desire, the persistence, and the intellectual capacity an opportunity to become outstanding physicians. In 2013, AUC achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).


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