Clinical Advisor

US-FL-Coral Gables
Job ID
2017-94068
Institution
American University of the Caribbean (AUC)
Department
Clinical
Employment Type
Regular Full-Time
FLSA Status
Non-Exempt

Opportunity at a Glance

American University of the Caribbean School of Medicine (AUC)is seeking applicants for our Clinical Advisor role.  Our Clinical Advisors are responsible for placing medical clinical students (semesters 5-10) into core and elective clinical clerkships at AOA or ACGME approved clinical training sites that meet the University’s requirements and comply with state and federal regulations with respect to licensure and residency.  He/she will advise students about residency program options following graduation and provide excellent customer service while working to overcome student issues to promote student success.        

Responsibilities

  • Provides valuable customer service to medical students in semesters 5-10 via telephone and the effective use of the RightNow system as the sole means of student communication. Works with hospitals to schedule students in core and elective rotations to ensure that they fulfill the school’s graduation requirements of 90 clinical weeks.
  • Provides counseling to students on how they can best develop those outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed in that particular residency.
  • Uses the SCT Banner system to schedule students for clinical rotations, process updates, build hospital profiles, and perform general data entry on all AUC systems with relation to clinical clerkship requirements.
  • Subject matter resource on licensure and residency requirements for the purpose of quality advisement of AUC clinical students.
  • Provides adequate phone coverage throughout the day in collaboration with peers and team lead.
  • Meets established response time metrics and quality standards for written communication with students via the RightNow system. 
  • Meets established response time metrics and quality standards for ACD phone service levels.
  • Serves as a student advocate when assisting with the resolution of student problems.
  • Presents the Clinical Sciences Orientation to AICM students
  • Participates in the effective access and use of key reports and system tools.
  • Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.
  • Responds to various inquiries regarding state and federal regulatory issues which will impact a student’s ability to practice medicine following graduation.
  • Documents appropriate procedures, instructions, and rules to share knowledge and create standards.
  • Takes professional development courses and keeps up to date with industry literature and other learning material.
  • Provides counseling to students on how they can best develop those outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed in that particular residency.
  • Completes other projects and duties as assigned.

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • A Bachelor’s degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelor’s degree requirement.
  • 1-2 years prior experience in education or a field related to counseling or customer service preferred. 
  • Solid computer skills with Microsoft Office Suite, Internet applications, database software, and SCT Banner highly desirable.
  • Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable. 
  • Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
  • Demonstrated ability to work independently and as part of a team.
  • Excellent negotiation and decision making skill.
  • Develops and adheres to timelines; ability to organize and prioritize.
  • Demonstrates a professional image reflected in behavior, maturity, and integrity.
  • Ability and willingness to learn quickly.  Must be service oriented.
  • Exhibits credibility and has the ability to persuade and convince others.
  • A team player, respectful of others and capable of working well with a wide variety of associates.


We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. AUC was founded in 1978 and is fully accredited by the Accreditation Commission on Colleges of Medicine, which is recognized by the US Department of Education and the World Health Organization. AUC offers a diversity of students, primarily US citizens and permanent residents, with the opportunity to pursue a high-quality medical education. AUC graduates are practicing medicine in some of the most prestigious hospitals in the United States, with many earning Chief Resident positions and other positions of leadership.

AUC employs a U.S. model curriculum, with two years of medical sciences taught at the St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and United Kingdom. AUC is known for its student–centered environment, a faculty passionate about teaching, and a commitment to giving students who have the desire, the persistence, and the intellectual capacity an opportunity to become outstanding physicians. In 2013, AUC achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).

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