Clinical Advisor

Location US-FL-Miramar
Job ID
2020-116223
Institution
Ross University School of Medicine
Department
Academics
Employment Type
Regular Full-Time
FLSA Status
U.S. - Non-Exempt

Opportunity at a Glance

Ross University School of Medicine (RUSM) is actively seeking dynamic, team oriented, success driven and highly organized individuals to join their dedicated team of Clinical Advisors.

 

The Clinical Advisor is responsible for placing medical clinical students (semesters 5-10) into core and elective clinical clerkships at AOA or ACGME approved clinical training sites that meet the University’s requirements and comply with state and federal regulations with respect to licensure and residency.  He/she will ensure that students are scheduled to meet graduation requirements and continuously provide excellent customer service while working to overcome student issues to promote student success.           

Responsibilities

  • Provides valuable customer service to medical students in semesters 5-10 via telephone and the effective use of the Salesforce system as the sole means of student communication. Works with hospitals to schedule students in core and elective rotations to ensure that they fulfill the school’s graduation requirements of 90 clinical weeks.
  • Provides face to face advisement to students during the Internal Medicine Foundation clerkship (IMF), as well as during hospital visits/roadshows, and basic science semester visits domestically and internationally.
  • Provides  advising to students on how they can best develop those outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed in that particular residency.
  • Uses the SCT Banner system to schedule students for clinical rotations, process updates, build hospital profiles, and perform general data entry on all Ross systems with relation to clinical clerkship requirements.
  • Subject matter resource on licensure and residency requirements for the purpose of quality advisement of Ross clinical students.
  • Provides adequate phone coverage throughout the day in collaboration with peers and  Senior Clinical Advisor.
  • Meets established response time metrics and quality standards for written communication with students via the Salesforce system. 
  • Meets established response time metrics and quality standards for  phone service levels.
  • Serves as a student advocate when assisting with the resolution of student problems.
  • Presents to the Internal Medicine Foundations Clerkship (IMF) students in Miramar.
  • Participates in the effective access and use of key reports and system tools.
  • Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.
  • Responds to various inquiries regarding state and federal regulatory issues which will impact a student’s ability to practice medicine following graduation.
  • Documents appropriate procedures, instructions, and rules to share knowledge and create standards.
  • Takes professional development courses and keeps up to date with industry literature and other learning material.
  • Provides counseling to students on how they can best develop those outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed in that particular residency.
  • Completes other projects and duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A Bachelor’s degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelor’s degree requirement.
  • 1-2 years prior experience in education or a field related to counseling or customer service preferred. 
  • Solid computer skills with Microsoft Office Suite, Internet applications, database software, and SCT Banner highly desirable.
  • Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable. 
  • Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
  • Demonstrated ability to work independently and as part of a team.
  • Excellent negotiation and decision making skill.
  • Develops and adheres to timelines; ability to organize and prioritize.
  • Demonstrates a professional image reflected in behavior, maturity, and integrity.
  • Ability and willingness to learn quickly.  Must be service oriented.
  • Exhibits credibility and has the ability to persuade and convince others.
  • A team player, respectful of others and capable of working well with a wide variety of associates.

Note: position located in Miramar, Florida - due to COVID, the position may start in a remote capacity with expectation to return to the Miramar office when RUSM/Adtalem deem it is appropriate to do so.

 

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We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

Who We Are

American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. We believe that today’s complex healthcare landscape requires a different type of doctor, one who is globally minded and capable of working as part of a cohesive team to deliver empathetic, extraordinary care to diverse patient populations. AUC employs a U.S. model curriculum with two years of medical sciences taught at our St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and the United Kingdom. AUC is proud to have more than 7,000 alumni eligible for licensure in all 50 states and practicing medicine as chief residents, department chairs, program directors, researchers, entrepreneurs, and community advocates.

AUC’s mission is to train tomorrow’s physicians whose service to their communities and patients is enhanced by international learning experiences, a diverse learning community, and an emphasis on social accountability and engagement. Learn more about AUC, part of Adtalem Global Education, at www.aucmed.edu.

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