• Manager, Housing

    Location AN-Saint Maarten
    Job ID
    American University of the Caribbean (AUC)
    Employment Type
    Regular Full-Time
    FLSA Status
    No FLSA Required (Ross Islands Only)
  • Opportunity at a Glance

    The AUC School of Medicine provides on-campus housing to incoming students and manages the relationship with landlords/property managers for off-campus student housing. Housing is also provided to visiting faculty, research fellows and other visitors to the campus.


    As part of the Campus Operations Team, the primary responsibilities of the Manager, Housing is to oversee the management of the university student housing (on and off-campus), accommodations for administrative and faculty visitors, and residence life program including administrative decision-making, leadership and strategic planning. This position oversees the day-to-day operations of the AUC Housing department. Learning communities is an integral part of the AUC community and spaces included in the student housing are under the oversight of the manager.


    Other areas of responsibility include fiscal oversight, maintain relationships with off-campus property managers, student residential learning, student development, interpretation and enforcement of housing contract policies, facility management and operations, assignments, and office management.


    The goal of the manager is to provide exemplary leadership and service excellence consistent with the TEACH values.  


    ·         Manage the on-campus housing assignments – coordinating arrival process, room assignments, managing resident roster, occupancy reporting etc.

    ·         Ensure student housing facilities are maintained to the appropriate standard by regularly monitoring facilities and following up on any issues in a timely manner.

    ·         Ensure that student safety & security is always the main priority in student housing operations, which includes being fully conversant in all evacuation guidelines and emergency procedures.

    ·         Manage the off-campus student housing:

    Ø  Develop policies and standards for landlords/properties to provide accommodations to AUC students and ensure communication and enforcement.

    Ø  Maintain a database accessible to students of all available housing approved by AUC and monitor properties for compliance.

    Ø  Monitor the database regularly to ensure that a suitable housing inventory is maintained.

    Ø  Provide advice and mediation between students and landlords to resolve any concerns.

    Ø  Conduct regular meetings with off-campus property managers to foster clear lines of communication.

    ·         Work collaboratively with admissions, Assistant Dean of Student Affairs and other campus offices to plan and execute the new student arrival process.

    ·         Develop, maintain and update an active student life program that keeps students engaged and supports the social, academic, and personal development of students.

    ·         Assist students in resolving concerns regarding on- and off-campus housing. 

    ·         Supervise the conduct of residents, monitoring and regulating behavior as needed, including providing guidance and mediation to individual students or groups of students where required.

    ·         Develop and oversee all budget matters including salaries, operational expenses, replacement of furniture and equipment, and routine maintenance.

    ·         Provide regular reports to the campus leadership team on occupancy, usage of space, safety and security incidents etc.

    ·         Participate in the recruitment and retention of a diverse team; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.

    ·         Work with academic deans, department chairs, professional staff, and faculty to develop a learning communities-based education program for residents through the creation and maintenance of Residential Based Learning Communities.

    ·         Provide administrative leadership and management on established policies, procedures and protocols, including risk management and emergency preparedness, associated with all programs and operations within Housing. Serve as a member of AUC’s Incident Management Team for Emergency Preparedness. Serve as a member of the AUC’s Care Team.

    ·         Coordinate visiting faculty and guest housing:

    Ø  Identify and maintain relationships with local property managers and owners to house visiting faculty, University guests and colleagues not located in St. Maarten.

    Ø  Ensure the property, services, and amenities meet the AUC standard.

    Ø  Coordinate with visitors and hosts the process for arrival/departure, reporting of problems and emergencies, and feedback of stay.

    ·         Work closely with the Student Affairs team to coordinate orientation activities and prospective student campus visits.

    Completes other duties as assigned. 


    ·         Bachelor’s Degree required. Master’s degree preferred in College Student Personnel or related field.

    ·         Two years full-time experience working in a higher education setting responsible for the operation and management of university housing, property management, facilities operations, or student life experience preferred.

    ·         A minimum of four years supervisor/manager experience, including a positive leadership style to foster strong relationships.

    ·         Strong understanding of resident diversity and demonstrated use of communication, negotiation, and mediation skills to cultivate a positive resident experience.

    ·         Displays self-motivation, positive attitude, team-player mentality and strong customer service orientation in order to solve problems effectively.

    ·         Excellent administrative and planning skills; project management skills a plus.

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. AUC was founded in 1978 and is fully accredited by the Accreditation Commission on Colleges of Medicine, which is recognized by the US Department of Education and the World Health Organization. AUC offers a diversity of students, primarily US citizens and permanent residents, with the opportunity to pursue a high-quality medical education. AUC graduates are practicing medicine in some of the most prestigious hospitals in the United States, with many earning Chief Resident positions and other positions of leadership.

    AUC employs a U.S. model curriculum, with two years of medical sciences taught at the St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and United Kingdom. AUC is known for its student–centered environment, a faculty passionate about teaching, and a commitment to giving students who have the desire, the persistence, and the intellectual capacity an opportunity to become outstanding physicians. In 2013, AUC achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).


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