• AV Technician

    Location AN-Saint Maarten
    Job ID
    2018-100300
    Institution
    American University of the Caribbean (AUC)
    Department
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
    No FLSA Required (Ross Islands Only)
  • Opportunity at a Glance

    Under the leadership of the Information Technology Services Manager, the Audio Visual Technician, also known as A/V Technician will be responsible for overseeing the operation and maintenance of all audio visual equipment on the AUC St. Maarten campus. The A/V Technician will work closely with the computer systems and network support staff to ensure the appropriate infrastructure is in place and functioning properly, to support the audio visual needs of the campus.  The A/V Technician will support faculty initiatives to use multi-media content in their curriculum.  The Audio Visual Technician will also play an important role in the planning and installation of new classroom, collaboration, or educational technology projects that involve audio or video technology. 

    Responsibilities

    • Preparation of classroom equipment prior to commencement of each day’s lectures, including ensuring projection and microphone systems are working properly
    • Responding to any incident tickets that involve audio visual equipment or systems, including troubleshooting problems, executing repairs, and resolving issues using closed-loop corrective action. This also includes quickly developing working solutions for incidents that disrupt live classroom or collaboration sessions
    • Training users on classroom, video teleconferencing, and educational systems which use audio or visual technology. This includes formal training sessions, one-on-one training, and the preparation of training materials to support user education
    • Support of on and off campus events which have audio visual requirements, such as lighting, sound, projection, video-taping, and live streaming. This includes gathering event requirements, designing a solution to meet the requirements, set-up, and support during the event
    • Cleaning and maintenance of all audio visual equipment, including development and execution of regular preventative maintenance programs
    • Assisting with the installation of new audio visual systems, including working with low voltage wiring contractors on structured cabling plans, cable termination, rack planning, and equipment installation and connection
    • Maintaining inventory of equipment spares and consumables stock, such as projector lamps, class room presenters, microphones, chargers, batteries, cables and adapters
    • Participating in budget planning for both capital equipment and expense requirements related to university audio visual needs
    • Assisting with production of multi-media educational materials using a variety of recording and editing tools
    • Monitoring of audio and visual quality of lecture capture recordings, and working with the vendor support desk to troubleshoot and resolve issues

     

    Completes other duties as assigned.

    Qualifications

    • Associates degree in a technical field and two or more years of experience supporting audio visual systems, preferably in an educational environment, including installation, maintenance, and repair; or a High School diploma and five years of relevant experience
    • The ability to read an audio/visual system schematic.
    • Excellent written and oral communication skills in English
    • Excellent customer service skills
    • Punctual and professional, arriving on time for all support commitments
    • The ability to respond calmly in stressful environments
    • Experience with Extron or Crestron equipment a plus
    • Experience with Lifesize or Cisco Telepresence video-teleconferencing equipment a plus
    • Videography portfolio a plus
    • The ability to lift up to 25 lbs.
    • The ability to work after hours and on weekends if necessary in support of University events

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. AUC was founded in 1978 and is fully accredited by the Accreditation Commission on Colleges of Medicine, which is recognized by the US Department of Education and the World Health Organization. AUC offers a diversity of students, primarily US citizens and permanent residents, with the opportunity to pursue a high-quality medical education. AUC graduates are practicing medicine in some of the most prestigious hospitals in the United States, with many earning Chief Resident positions and other positions of leadership.

    AUC employs a U.S. model curriculum, with two years of medical sciences taught at the St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and United Kingdom. AUC is known for its student–centered environment, a faculty passionate about teaching, and a commitment to giving students who have the desire, the persistence, and the intellectual capacity an opportunity to become outstanding physicians. In 2013, AUC achieved a first-time pass rate of 97 percent on USMLE, which is on par with the rate achieved by US and Canadian schools, and above the rate achieved by osteopathic schools (94 percent) and international schools (79 percent).

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